Shipping Policy
Effective Date: [15/11/2024]
This Shipping Policy applies only to physical items (e.g., gifts, promotional items) sent by StudAI Genie (“we,” “our,” or “us”) to users as part of special events, promotions, or giveaways. As StudAI Genie primarily offers digital services, physical items will be shipped only when explicitly specified.
1. Eligibility for Gift Shipping
Physical gifts may be provided to users as part of:
- Special promotions and giveaways.
- Contests and event prizes.
- Other promotional events as determined by StudAI Genie.
Only users eligible for such events and who meet the specified criteria will be notified of any gift shipping.
2. Shipping Process
2.1 Shipping Destinations
We currently ship promotional items only within India. Shipping to other countries is not available at this time.
2.2 Shipping Time
Once a gift shipment is confirmed, we will aim to dispatch the item within 5-7 business days. Estimated delivery times will vary based on the recipient’s location and courier availability.
2.3 Tracking
Tracking information will be provided when available. Not all promotional shipments will include tracking.
3. Shipping Fees
For eligible promotions, StudAI Genie will cover standard shipping costs within India. Any additional fees (e.g., customs fees or expedited shipping) are the responsibility of the recipient, if applicable.
4. Delivery and Acceptance
By accepting a promotional gift, you acknowledge that:
- Shipping times are estimates and may vary due to external factors.
- You are responsible for providing an accurate shipping address.
- We are not liable for delays caused by courier services or for lost or damaged items once shipped.
5. Damaged or Lost Items
If a gift item arrives damaged or fails to arrive, please contact us within 7 days of the expected delivery date. We will work with the shipping provider to resolve the issue but are not liable for replacement in cases of shipping carrier negligence.
6. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted on our website.
7. Contact Us
For questions regarding this Shipping Policy, please contact us:
- Email: support@stud-ai.com
- Address: 15, Annai Thersa Street, Tambaram, Chennai, 600063
- Phone: +91 8939565609