Refund and Cancellation Policy
StudAI Genie Refund and Cancellation Policy
At StudAI Edutech Private Limited, we strive to provide the best possible service to our customers. Our refund and cancellation policy for the Genie subscription and top-up model ensures transparency and fairness to all users. Please read the policy carefully before subscribing or purchasing any top-ups.
Subscription Model
1. Refund Policy:
- 7-Day Money-Back Guarantee: If you are not satisfied with our service, you can request a full refund within 7 days of your initial subscription purchase. To be eligible for a refund, please contact our support team at support@stud-ai.com with your subscription details and reason for the refund.
- Partial Refunds: Refunds after the initial 7-day period are not available. However, you can cancel your subscription to prevent future charges.
2. Cancellation Policy:
- Monthly Subscriptions: You can cancel your monthly subscription at any time. Cancellation will take effect at the end of the current billing cycle, and you will not be charged for the next month. Access to subscription features will continue until the end of the billing period.
- Annual Subscriptions: Annual subscriptions can be canceled at any time. However, no partial refunds will be issued for the remaining months of the subscription. Access to subscription features will continue until the end of the current billing year.
Top-Up Model
1. Refund Policy:
- No Refunds: Purchases of top-up credits are non-refundable. Once credits are purchased and added to your account, they cannot be refunded or exchanged for cash or other services.
2. Cancellation Policy:
- Top-Up Credits: Since top-up credits are consumed on usage, there is no cancellation applicable for top-up purchases. Credits will remain in your account until fully utilized or expired, as per the terms of the top-up package.
General Terms
1. Subscription Modifications:
- You can upgrade or downgrade your subscription plan at any time. Changes to your subscription will take effect immediately, and the new rate will be applied in the next billing cycle. No refunds or credits will be issued for downgrades in the middle of a billing cycle.
2. Account Termination:
- StudAI Edutech Private Limited reserves the right to terminate accounts that violate our terms of service or engage in fraudulent activities. No refunds will be issued for accounts terminated under such circumstances.
3. Dispute Resolution:
- If you have any issues or disputes regarding your subscription or top-up purchase, please contact our support team at support@stud-ai.com. We are committed to resolving any issues promptly and fairly.
4. Policy Changes:
- StudAI Edutech Private Limited reserves the right to modify this refund and cancellation policy at any time. Changes will be posted on our website and will become effective immediately. It is your responsibility to review this policy periodically.
By subscribing to our services or purchasing top-up credits, you agree to this refund and cancellation policy. If you have any questions or need further assistance, please contact our support team.
Thank you for choosing StudAI Genie!
Sincerely,
The StudAI Edutech Private Limited Team
15, Annai thersa street, Tambaram, Chennai, 600063
support@stud-ai.com
8939565609